On IE 11 sometimes copying to the clipboard may be blocked by the browser.
We have found that sometimes you see the following prompt:
You will need to click "Allow Access" to allow Folio to copy the mergeTag to your clip board
If that prompt does not appear, then follow these steps to ensure your internet explorer settings is allowing Folio to have access to your clipboard
1. Open Internet Explorer.
2. Click on Tools (gear wheel icon).
3. Click on Internet Options.
4. Under Security tab, Click on Internet and then click on Custom level.
5. Scroll down and under Scripting, you will find an option “Allow Programmatic clipboard access”.
6. Under that click on Enable and click OK and again OK.